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black screen


I am using jw player on wordpress.

sometimes jw player shows black screen with sound and 'click to run Flash' button at the left top corner at the beginning of Ads. After black ads is done, it is still black screen.

Could you tell me how to fix it?

6 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi, there.

Can you please give me a link to a page where you have the affected player installed?

Thank you.

mike.sayhi

User  
0 rated :

http://www.oralhealthgroup.com/videos/7-tips-to-ensure-your-new-practice-thrives/

if it works well, please refresh the page.
It shows with 70% chance.

Alex

JW Player Support Agent  
0 rated :

Hi, Mike.

I am able to reproduce your issue on your page when I try refreshing a few times. But, if I take your same embed and put it on this test page, I can’t get it to happen.

What happens when you put the embed on one of your pages without any other JavaScript?

Please let me know.

mike.sayhi

User  
0 rated :

Hi, Alex.
I couldn't solve it yet, but I find a clue. In Chrome inspector, there is Network tab.

In success case, browser download jwplayer.flash.swf once.

In the other (black screen case), browser canceled to download "jwplayer.flash.swf" once, then browser download jwplayer.flash.swf successfully.

let me know if you have any idea?
Just incase, I'd like to load jwplayer at the end of the page loading, do you have any wp setting page about it?

Alex

JW Player Support Agent  
-1 rated :

Hi, Mike.

It looks like you are correct – when the player misbehaves, there are two calls to jwplayer.flash.swf. The weird thing is neither one is called from our JavaScript library. As you can see in the screenshot I’ve attached, one is called from tracker.js and the other from jquery.js. When the player loads normally, it is called by our player library.

Why this is happening, I’m not too sure, but it does look like it’s caused by some conflicting JavaScript on your page and not an issue in our player.

And to answer your question, you would not be able to call the JavaScript library at the end of your page. It needs to be called where you want the player to be embedded.

Please let me know if you need any more help or have any other questions.

Thank you!

mike.sayhi

User  
0 rated :

I cannot see any attached screenshot. This board doesn't support attached file function. lol.

I just deleted tracker.js, then the jwplayer.flash.swf has conflict with JQuery. But I shouldn't delete jquery as you know.

So I change my question.
In mobile devices, it works well because they don't use swf player. Is it possible to run mobile version jw player on desktop browsers? If you don't have, do you have a willing the config option on jw platform?

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