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Error playing MP4 on Andoid 5.0.1 Native browser with JW Player, works with HTML 5 video tag

I have a client reporting that some videos are not playing on Android 5.0.1 and Android 4.4.2 native browsers

This link has two video players - one a plain html 5 video tag, one the jw player 7.2.2 player

Client reports that the HTML 5 video player will play the video, the JW player reports 'Error loading meida: File could not be loaded"

What can be the issue if the video plays w/ the video tag?

Thank you!
Erik Hoffmann -Centrics.

View the full HMTL at the URL, here are the players:

<div>1. santa.mp4 - HTML 5 video tag</div>
<video width="400" controls>
<source src="santa.mp4" type="video/mp4">
Your browser does not support HTML5 video.

<div>2. santa.mp4 - jW player 7.2.2 Tg+e3Q8CMBPx+J5n9FDp70RxCBpXX/WJn9jQ4Q== /div>
<div id="myElement">Loading the player...</div>
<script type="text/javascript">
file: "santa.mp4",
width: "400px",
aspectratio: "16:9",
type: "mp4"

4 Community Answers


0 rated :

Having the exact problem as well. Help?


JW Player Support Agent  
0 rated :

Hi, there.

Your MP4 is playing for me just fine in our player in Chrome on my Moto G (2nd Gen) running Android 5.0.2.

When you say “native browser”, are you referring to Chrome for Android? That is the only browser we support on Android.

Please let me know.


0 rated :

Yes, the client indicates the error is happening in the default 'internet' application on Android 5.0.1 and Android 4.4.2.

A significant number of older devices use the default internet browser ....

Since only Chrome is listed as supported - does the jw player have any ability to detect it's not on Chrome/Android and fallback to a plain <video> element automatically?

Or would that be something we need to build out ourselves?


JW Player Support Agent  
0 rated :

Hi, Erik.

Yes, anything like that would have to be written by you.

Please let me know if you need any more help or have any other questions.

Thank you!

This question has received the maximum number of answers.