Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Cancelled fragments

Hi dear,

We are delivering an On Demand Streaming using Akamai HDS platform and realized that some fragments of the video is being "cancelled/aborted". When such status occurs more often, the player stops completely.
We have checked with Akamai and the stream is fine, may be something wrong with the player request.

You can see this behavior in the screenshots below:

Also there is a HAR fille:

Thanks in advance,

1 Community Answers


JW Player Support Agent  
0 rated :


I would like to look into this issue for you. Can you potentially provide me a sample of your page via a link with no external elements or CSS so I can review this? This provides me a clearer idea of what could be causing the issue from a JW Player embed perspective. Also, are you using the Akamai provider with this embed?


This question has received the maximum number of answers.