Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Can't make SRT subtitles work and can't play MKV files (Google Drive)

Hello there,
I am new to all this stuff, and here's what I have done so far. I'll retrace all my steps, and describe them thoroughly, so you can make a perfect evalution of what I am doing wrong (or if there's a way to solve these problems). Before I start, let me say that a) I have no knowledge of what codes to insert, so I copied what I could find. And b) all my contents (videos, subtitles) are on Google Drive. You'll excuse me for being prolix, I can't let any detail out of this explanation.

I feel this is a case where I am not making any mistake, it's just what I want to do can't be done.

What I have done so far (since I couldn't post my whole question here, for exceeding the max length of 5 KB, you can continue reading the rest of this thread in the Pastebin link):

http://pastebin.com/BwdwrCnj

3 Community Answers

Up Down

telescopio2014 N/A

User  
0 rated :

I tried a new code and only the SRT worked, in PC. The VTT doesn't work either in PC or iOS. And the SRT doesn't show in iOS/Safari.

Here's what I tried this time:

*****
<div id="myElement">Carregando...</div>
<script type="text/javascript">
jwplayer("myElement")
.setup({
file: 'https://googledrive.com/host/PATH OF MY FOLDER/B.mp4',
image: 'URL.png',
tracks: [{
file: 'https://googledrive.com/host/PATH OF FOLDER/B.srt',
label: 'English',
kind: 'captions',
'default': true
}]
});
</script>
**********

I even tried to use the same path of where JWPlayer is installed for both VTT/SRT files.

Now we have one additional problem... Not only other than MP4's can't be played, but SRTs can be displayed in PC, but not in iOS/Safari.

Up Down

telescopio2014 N/A

User  
0 rated :

Ok, I did more tests and subtitles are being displayed in iOS, at least in Chrome, if not Safari.

Now I only have this question about Matroska files. Can we play them in any way, or JWPLAYER can only read MP4?

Up Down

Heidi

JW Player Support Agent  
0 rated :

You can take a look here for support file types in JW Player http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference

This question has received the maximum number of answers.