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JWplayer is not working in mobile devices (especially in 3G/LTE/4Gnetworks)?


Hello Team,
We have successfully integrated the JWPlayer into our website and it is awesome. However in mobile devices the video is not getting played. This happen basically with mobile 3G/LTE/4G network.

We tried to debug the issue using weinre and found the following error,

Error playing media: MediaError {code: 4, MEDIA_ERR_ABORTED: 1, MEDIA_ERR_NETWORK: 2, MEDIA_ERRR_DECODE: 3, MEDIA_ERR_SRC_NOT_SUPPORTED: 4}

Please find the attached screenshot:
https://www.dropbox.com/s/pjp8iev10xp44gk/Inbox.png?dl=0

Please help on this issue. Awaiting for the response.

Regards,
Praveen

1 Community Answers

Todd

JW Player Support Agent  
0 rated :

What type of video file are you trying to play? Does the video work when you load the URL directly in the browser?

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