The latest version of jwplayer seems to work fine for us with Chrome, IE and Safari, but stubbornly refuses to play the video on FireFox.
Here's a link to the test page we're using:
http://excelcentral.com/jwplayertest/test.html
Any guidance would be appreciated!
Hi, there.
There looks to be some custom JavaScript on your page that may be interfering with our player. I took your setup code and reproduced it on a test page and it plays normally in Firefox (except for the captions, due to cross-domain issues). If our player plays your content fine when not accompanied by third-party JavaScript, then any issues would be outside our scope of support. With that being said, I tried to take a look and could not find anything that stands out to me.
Please let me know if you need any more help or have any other questions.
Thank you!
Hi Alex,
I'm sure you're correct that it's a JavaScript issue, but it's strange that it only affects FireFox, and only affects the latest version of jwplayer (it's currently working fine on the main site using an earlier version).
I will try stripping out the script piece by piece and see if I can figure out what's broken. Thanks for taking a look.
Not a problem, Mike.
@mikesmart
This is another bug introduced since JW 7.2.0 following the "speed to load/preload" initiative.
The not-so-obvious workaround for HTML5 rendering is to use fully qualified media URLs (not relative) - as Alex has done in his example page.
James Herrieven
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Yes, I have confirmed that this is not related to JavaScript. The bug can be reproduced using the absolute bare minimum of code, as seen at this address:
http://excelcentral.com/jwplayertest/error.html
The video will play on most browsers, but will sit on the first frame in FireFox until it is paused and un-paused, at which point it begins playing.
I think we will wait to upgrade until this bug is fixed.
In addition to the problem that the video player won't start in FireFox unless the video file URL is fully qualified, we have discovered another similar issue with FireFox.
When changing quality settings in FireFox, the player stops and displays the 'buffering' icon, although the video will never start playing. This happens even if the paths to the MP4 files are fully qualified.
You can see an example on this page:
http://excelcentral.com/jwplayertest/error3.html
