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JWP 7.1.5 self hosted problems: RESPONSIVENESS - DASH - HLS

Assumptions:
1)Purchased JWPLayer 7.1.5 PREMIUM
2)Download it
3)Include js library in header with key set
4)Embed in a responsive page in this mode:

<script type="text/javascript">
var jwplayerInstance_717ffa5d_99cc_4cb3_b58a_6d2237cee9cb = jwplayer("jwplayer_717ffa5d_99cc_4cb3_b58a_6d2237cee9cb");
jwplayerInstance_717ffa5d_99cc_4cb3_b58a_6d2237cee9cb.setup({
playlist: [{
Image: "/public/dam/jcr:26612405-bf89-4c91-83fa-46a5d865ecb6/test_image.jpg",
sources: [
{file: "http://cdn-cepprod.streaming.mediaservices.windows.net/d52e5662-e193-4b28-9cf8-90f37762bf33/stelle.ism/manifest(format=m3u8-aapl)"}
,{file: "http://cdnendpoint-cepsvil.streaming.mediaservices.windows.net/e5e2487c-b4c9-4b2c-9715-2319960276c1/20151118130013_test_uat.ism/manifest(format=mpd-time-csf)"}
]
}],
width: "100%",
aspectratio: "16:9",
primary: "html5",
androidhls: true,
type: "hls"
});
</script>

PROBLEMS:
1) The player isn't responsiveness (it's in a responsive container)
2) On Desktop I get errror: Cannot load M3U8: No levels in manifest
3) Video play on Android and Ios (but not responsiveness)
4) Windows Phone not render video. I get "Error loading Player - no playable sources found"


(THE ABSURD) if I include this library (from the tester page)
http://content.jwplatform.com/libraries/V6NfEzT7.js

1) The player is responsiveness
2) On Desktop I DON'T get errror
3) Video play on Android and Ios
4) Windows Phone still not render video. I get "Error loading Player - no playable sources found"
(says it is compatible with the dash)

LAST QUESTIONS
5) Why in release notes I see
JW Player 7.0.0
.....
JW Player 7.1.4
JW Player 7.2.0
and not my downloaded release?? (7.1.5)
6) why it's not available 7.2.0 to download page?

PLEASE answer me asap
THANKS

13 Community Answers

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, there!

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

I created a test page with JW 7.1.5 and embedded your streams on it, but I am not getting any of the issues you are having. The player is responsive and plays without error. I would like to see your page to see if I can figure out why this is not the case for you. Please create a test page with a responsive player using 7.1.5 and send me a link.

As for why those issues are not happening for you with a cloud-hosted library (the content.jwplatform.com URL), I’m not sure why that would happen. The cloud-hosted player libraries are always updated to the latest version, which is currently 7.2.2, but nothing changed between those two versions that have to do with responsiveness, and the error you received you would have to do with your stream than our player.

Please note that our player does not support Windows Phone, so your success with our player on that platform could be very hit-or-miss.

As for your questions about the versions, JW 7.1.5 was a very minor update that was only out for about a day until we released 7.2.2, so our Product Manager decided not to publish the release notes for it, and include the changes in the release notes for 7.2 instead. Also, when we released 7.2.0, we immediately pulled it because of an issue that we missed and when the issue was resolved, it was given 7.2.2 as a version number. I’m honestly not too sure what happened to 7.2.1, but I know our Engineers sometimes give version numbers to builds that never actually to pushed into production.

I hope this answers a lot of your questions. If you are still experiencing the issues with 7.1.5, please supply me a link to a test page with a responsive player on it.

Thank you.

Up Down

devteam

User  
0 rated :

Hi Alex, I write my question here because I was looking for the same of Alberto's 6th question. We have a Premium subscription, but in "License Keys & Downloads" I can see only 7.1.5 release. Where can I find the 7.2.2 version download?

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, devteam.

Are you logging into your account and then clicking on “Downloads & Keys” in the middle of the page, towards the left, under “Self Hosted Player”.

I looked at your account and the download for 7.2.2 is there.

Up Down

devteam

User  
0 rated :

I still see 7.1.5. I managed to download the 7.2.2 by manually changing the download URL, but the latest release is not directly accessible within the account.

Up Down

Alex

JW Player Support Agent  
0 rated :

Is it possible you can take a screenshot of the page for me so I can forward it to our Dashboard team?

Thanks.

Up Down

sarho.principato

User  
0 rated :

Ok, now I can see the last release, thanks Alex.

Up Down

alberto.tartaglione

User  
0 rated :

Hi Alex,
at this page you can see the problem.

http://npvcollpub.engbms.it/public/portaletim/smartphone/fun

(the player is just before the text "test_uat")
Please let me know if the embedding or the use isn't correct.
Thanks

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, Alberto.

The license key you are using on the page is for a “Free” account, which doesn’t support HLS or DASH streaming. Your Dev team stated that you have a Premium subscription. If so, please log into the Account Dashboard for that account, go to the “Downloads & Keys” page and use the key found on that page.

Please let me know if you need any more help or have any other questions.

Thank you!

Up Down

alberto.tartaglione

User  
0 rated :

Hi Alex,
the key that I used, of course, I took it from the page that you mentioned where I also downloaded the library.
Purchasing department of my company has regularly paid for premium but now you're telling me that the key is exposed to the download page is a license key for free version.
Next days we tollout into production environment and is urgent resolve the issue, you can investigate and tell me what I can do to have the correct license?
The user that has purchased the premium license is the other user connected to my account (mgiglio@gruppobellucci.it)

PLease Let me know
Many thanks

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, Alberto.

I have just double-checked again and the license key you are putting on line 46 of your page is not the one that is associated with your account (mgiglio@gruppobellucci.it). If you login to that account and go to the “Downloads & Keys” page, you will see a different license key listed. If you take that key and use it to replace the one that is currently on line 46 of you page, everything should work for you.

Please let me know if you need any more help or have any other questions.

Thank you!

Up Down

alberto.tartaglione

User  
0 rated :

Hi Alex,
pardon, but surely you fix something because until last days the key that i saw isn't what I see today.
However, now I check new key and if there are problems I will re-contact you.
Thanks anyway.

Up Down

Alex

JW Player Support Agent  
0 rated :

Great to hear that it works now, Alberto!

Up Down

alberto.tartaglione

User  
0 rated :

Hi Alex,
today I have an "invalid key" error only with android and ios phone because with desktop is OK
WHY THIS?

http://mob20dev.engbms.it/public/askanews/askanews.html?cspId=askanews_askavideonews&channelId=askavideonews&serviceId=askanews&contentId=20150825_video_10395266

Please let me know
Thanks

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