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Page is not getting loaded after upgrading to 7.2.2

Thank you guys for developing such a wonderful player. It looks cool.
Earlier I have used JWPlayer version 7.0.2 and it works great without any issues.

In order to customize the sharing options, I have upgraded the JWPlayer to version 7.2.2 yesterday. After upgrading, I am able to open only one page at one time. I am having two pages.
Page 1: List of videos. We can watch any number of videos at the same time in the same page.
Page 2: Individual page which having single video that is selected in the list of videos in Page 1.

I am facing the problem in the following two use cases:

Case 1:
For example, if I open Page 1 the page is getting loaded and it works amazing. If I click a single video in Page 1 to open Page 2 in new tab, then the Page 2 is not getting loaded(white screen is displayed) until we close the page 1.

Case 2:
For example, if I open Page 1, the page is getting loaded and it works fine. And then if i click a single video to open Page 2 in same tab, then the Page 2 is not getting loaded(white screen is displayed). The Page 2 is getting displayed only if we refresh the page.


Please help me to solve this issue. Thanks in advance.

3 Community Answers

Up Down

Todd

JW Player Support Agent  
1 rated :

I will certainly escalate this to our engineers, but I need to be able to reproduce your issue first. Can you please create a reproduction page for each case? Please see http://support.jwplayer.com/customer/en/portal/articles/2186238-troubleshooting-creating-a-reproduction-page for more details on the reproduction pages.

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yaseerarafathbedca

User  
1 rated :

Thanks for the reply. As you mentioned I tried to reproduce the issues in an individual page without hosting it in a server but it is working fine.

As an update we find the site is not responding and looking for ‘Waiting for available socket…’ We are facing this issue only after upgrading to the latest version of JWPlayer 7.2.2. We are facing this issue only in Chrome. Please find the screenshot in this link http://imgur.com/UcIqARd Please advice us on this issue.

Up Down

Todd

JW Player Support Agent  
0 rated :

Are you saying your page works fine when it is hosted on a web server, but not when you are hosting it locally?

I have never seen that Waiting for available socket… message, but that looks like a message from the browser, not an error directly from our player. What is the code you are using here?

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