Volume disappears in IE11 of Windows10.

ec_engineer — Nov 18, 2015 04:01AM EST

Windows10, when you try to change the volume in IE11
Adjust part will be lost .

http://support.jwplayer.com/customer/portal/articles/1430240-hls-adaptive-streaming …

4 Community Answers

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Randy

JW Player Support Agent

Nov 18, 2015 11:08AM EST 0 rated :

Hello,

I would like to look into this issue for you. Can you potentially provide me a sample of your page via a link with no external elements or CSS so I can review this? This provides me a clearer idea of what could be causing the issue from a JW Player embed perspective.

Randy

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ec_engineer

User

Nov 18, 2015 08:34PM EST 0 rated :

jwplayer version:7.1.4
Embedded code:

var playerInstance = jwplayer("myElement");
playerInstance.setup({
file:aaaa.m3u8,
width:418,
height:246,
autostart:true,
primary: 'flash'
});

It will reproduce in this page
http://support.jwplayer.com/customer/portal/articles/1430240-hls-adaptive-streaming

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Randy

JW Player Support Agent

Nov 19, 2015 11:24AM EST 0 rated :

Hello,

I can replicate this on my end. I will pass this along to our engineers for a possible fix.

Thank you,
Randy

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Randy

JW Player Support Agent

Nov 20, 2015 01:28PM EST 0 rated :

Hello,

Our engineers have placed this as a bug request in their pipeline. I cannot provide an ETA at the moment.

Randy

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