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Audio Works On Windows 8 But Not On Windows 10

Audio plays ok on Windows 8 with Firefox, Internet Explorer, Chrome and Opera
The link is http://www.walksydneystreets.net/test_audio.htm
I have installed Windows 10 under Parallels 11 on my Macbook.
With Windows 10 the audio plays ok with Chrome but not with Edge or Firefox.
With Firefox the control bar shows but nothing happens when the play button is clicked (the times remain at zero).
With Edge the control bar shows initially, but moving the mouse anywhere near it cause the control bar to disappear!
Thanks for any help.
Graham

4 Community Answers

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gawsub N/A

User  
-1 rated :

Update from Graham - sorry I am new at this- here is coding

<html>
<head>
<style type="text/css"></style>
<script language="JavaScript"></script>
</head>
<body>
<div align="center">
<div><img src="photos/erskineville-mailbox-monster-um.jpg" width="614" height="489"></div>
<script type="text/javascript" src="jwplayer7/jwplayer.js" ></script>
<script type="text/javascript">jwplayer.key="Lbw9SdK1fHASQbu1uarbpmGIqwPNHoKbALf/xA==";</script>
<div id="locat-alan-waddell">Alan Waddell Audio</div>

<script type="text/javascript">
var playerInstance = jwplayer("locat-alan-waddell");
playerInstance.setup({
file: "audio/test-audio-rv545.mp3",
width: 614,
height: 40
});
</script>
</div>

<div align="center">Alan Waddell</div>

</body>

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Alex

JW Player Support Agent  
0 rated :

Hi, Graham.

The playback, including the audio and the movement of the player, is working just fine for me in Edge, Firefox and Chrome for Windows 10. Is the issue still happening for you? If so, what version of Parallels are you using?

Thanks.

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gawsub N/A

User  
0 rated :

Thanks Alex for your comments. I am using Parallels 11 (the latest version). The issue is still the same. Graham

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Alex

JW Player Support Agent  
0 rated :

Hi, Graham.

I downloaded a trial of Parallels 10 and installed a Windows 10 VM and your page plays the audio just fine on Edge, Chrome and Firefox.

I’m not sure what would be causing the issue, but it doesn’t look like it’s with our player. I would suggest making sure your installation of Parallels Tools, which installs drivers for your hardware, is complete and up-to-date.

Please let me know if you need any more help or have any other questions.

Thank you!

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