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Full-screen button not working in JWPlatform 7

We just updated our JWPlatform player from version 6 to version 7 and now the Full Screen button/function no longer works.


Click on "What's New" and then "Watch Video"
http://www.toysrus.com/category/index.jsp?categoryId=42277946&sr=1&origkw=huggies - go to the 4th ta

After the intro, click the "Watch Trailer" button
http://www.toysrus.com/family/index.jsp?categoryId=67247946&sr=1&origkw=minions

This issue appears in Internet Explorer, Chrome, and Firefox.

1 Community Answers

Up Down

Alex

JW Player Support Agent  
-1 rated :

Hi, there!

This issue actually has more to do with the browser’s changing the way they work with iFrames for security reasons. The reason why it is only happening in JW 7 is that is the only version we actively maintaining.

The issue is caused by browsers requiring all iFrames to include the allowfullscreen parameter if you want the content to be allowed to go into full screen. The shadowbox.js script that you have on your page is creating the <iframe> code without this parameter and would need to be updated in order for this to work.

Also, please note that browsers, especially Chrome, will stop allowing any insecure content from going fullscreen in future updates to their browser. The URL you are passing into the playVideo() function is http://content.jwplatform.com/players/zxnv699E-JZSbrDCz.html. All you would have to do to future-proof this would be change it to https.

Please let me know if you need any more help or have any other questions.

Thank you!

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