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Mute mode does not work...

I set all parameters, and checked the "mute", but when I copy the java code and I insert it in my template, is not working.

Cow do I fix?

This is the code:
<script type="application/javascript" src="//"></script>

This is my site:

The video is in the sidebar on the right.


3 Community Answers


JW Player Support Agent  
1 rated :

Hi, there.

I took a look at your issue and it looks like our player is having trouble muting YouTube videos when the player is set to autostart. I am going to escalate this to our engineers and see what they say. As soon as I hear something back, I will let you know.

In the meantime, there are two workarounds:

1. Disable the autostart option on your player.
2. You can use our JavaScript API to mute the player once it begins playback. The following code should work:

jwplayer().on("play", function() {

Please let me know if you need any more help or have any other questions.

Thank you!


0 rated :

Thank you for answering!

I must insert this code into the file function.php?


JW Player Support Agent  
0 rated :

Hi, Fabio.

I have heard back from our Engineers and they have filed a bug report for this issue and will reach out to YouTube for assistance on this. Unfortunately, there are no timeframes on a resolution. You can keep an eye on our JW 7 Release Notes page as we post release notes and bug fixes with every new update.

Please let me know if you need any more help or have any other questions.

Thank you!

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