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Can't get JW player to work on any browsers


I'm not sure if this is the right area to ask this but I can't find a solution to my problem mainly because I can't figure out how to best describe this so here is a screen shot of my problem

http://prntscr.com/9118ou

i've never had a problem with this player up until a few days ago, now i can't get anything to play on the site and i keep getting this icon in the middle of the screen. I don't know what the problem is or how to fix it, could someone please help me out here?

13 Community Answers

vampirekitten

Best Answer 

Okay. I have confirmed it is not a blocker issue. Destinyfactor go here to the subreddit for roosterteeth.

https://www.reddit.com/r/roosterteeth/comments/3s24xy/issue_with_website/

This is a wide issue since the site crashed during the extralife live stream. It seems to be an antivirus issue. The answer is in the subreddit and being worked on for a long term solution. Hope this helps!

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mark

User  
0 rated :

will be easy but need to see a page where it's embedded not an image

Donni

JW Player Support Agent  
0 rated :

Hi there,

Can you provide us with a link to your site?

destinyfactor

User  
0 rated :

http://achievementhunter.com/episode/achievement-hunter-season-2-grab-bag-rainbow-six-siege-beta-terrorist-hunt

note not my site but it's where i'm having problems

Donni

JW Player Support Agent  
0 rated :

The video seems to be working fine, what version of your browser and operating system are you running?

destinyfactor

User  
0 rated :

Google Chrome ver. 46.0.2490.80
Windows 7

this player worked fine up until maybe 3 days ago and it works on my tablet just not on my desktop

Donni

JW Player Support Agent  
0 rated :

I assume your flash is updated? Is the date/time set up correctly? The fact that it works on other devices seems to indicate its an issue with your specific machine.

destinyfactor

User  
0 rated :

yes my flash is up to date and i was trying it on my tablet recently and it doesn't work on my tablet now either... there are rare moments when it does work now, and i mean very rare.

i'm now sure what the ! in the middle of the video means, just want to know how to fix that, is it a region thing? or something else?

Donni

JW Player Support Agent  
0 rated :

Possibly, if you had a VPN you could check that – but it doesn’t seem to be an issue related to that website’s implementation of our player.

vampirekitten

User  
0 rated :

I have the exact same issue. No error message displayed just the icon. Same website too.
The only difference being is I run windows 8.1.
VPN does not do anything. Do you know of any updates that have affected anything recently?

Donni

JW Player Support Agent  
0 rated :

You both may have a third party ad or flash blockers that could be causing issues. We went to that site with Windows 8.1 and the latest version of Chrome and it works fine.

destinyfactor

User  
0 rated :

ok well if this is the case that i have one of those, where is the best place to find and fix it?

vampirekitten

User  
0 rated :

I would like to know examples. Adblock is not the cause. I don't use it anymore. Flash blockers? I don't think I have any of those. No virus or malware either. What would be examples of such things?

vampirekitten

Best Answer  User  
0 rated :

Okay. I have confirmed it is not a blocker issue. Destinyfactor go here to the subreddit for roosterteeth.

https://www.reddit.com/r/roosterteeth/comments/3s24xy/issue_with_website/

This is a wide issue since the site crashed during the extralife live stream. It seems to be an antivirus issue. The answer is in the subreddit and being worked on for a long term solution. Hope this helps!

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