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how can I login to my jwplatform dashboard?

I have JW Player Premium Account. My site is based on wordpress and I found one this plugin and installed it, but now when am logging in with my Jw Player details it says "Your login credentials were not accepted. Please try again." How can I get JW Platform dashbaord or that dashboard and JW player dashboard are same ?

2 Community Answers


JW Player Support Agent  
0 rated :


We have two available versions of the WP plugin. Platform and Player. You would need to use the plugin that matches your subscription account at JW Player. You can find more information here:



0 rated :

Hi Randy,

I checked that article. Thanks for that. But I don't need Jw player Wordpress plugin. I purchased Jw Player Premium and now am using javascript version. You gave me this link and there was written this "The DNS Mask option can be found in the Account section of the dashboard:" - but in my dashboard I can't find "DNS Mask" at all? Can you tell me please why ?


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