Hello,
I came today to the new version of JW player, I used the jwplayer 6 and have now 7. It is great and a big step forward. The only thing, that bothers me, is, that if I have my mouse under the video and then point at it (like i want to pause or anything) the bar won´t show. You have to access the video from the side. Is there any way how to fix it?
Thank you very much for your answers :)!
Can you give us a link to a test page?
the website is: www.videosaufdeutsch.de
Also, what I noticed, if you put the video on full screen, unless you click on the screen, the navigation bar won´t show up :/...
I just took a look at your player, and have been unable to replicate your issue,
Use this website http://recordit.co/ to record your screen, and send us an e-mail directly. Please reference your support ticket number is #63708.
I don't know, where to get your email adress. Here is the link to the Video: http://recordit.co/HQFSzy6z5e
The problem is really obvious and visible for everybody. If you go with your mouse from the space below the video to the video (you want to pause it->make the nav bar visible) it stays hidden. If you watch the video on full screen, no mather what you do with your mouse, the nav bar won´t show unless you click on the video....
Hi, there.
I’m able to reproduce your issue on a test page using a YouTube video. This may or may not be something we can resolve as it may has to do with how the video is presented to us using YouTube’s API. However, I will escalate this to our Engineering team to see what they say. As soon as I hear back, I will let you know.
Hi, there.
I have heard back from our Engineers and they have said that they are working on this issue to be fixed in version 7.3.0, but there is no timeframe for its release at this point. You can keep an eye on our JW 7 Release Notes page as we post release notes and bug fixes with every new update.
Please let me know if you need any more help or have any other questions.
Thank you!
Thank you very much for your effort, I really appreciate it!
Not a problem!
