Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

why am i getting the jw player branding?

I have a licensed version, and very recently the jwplayer branding has showed up. This is extremely distracting for existing customers and for generating new leads.

2 Community Answers


JW Player Support Agent  
-1 rated :

Hi, there.

In order to look into this for you, I would need to know the email address associated to your account. If you do not wish to provide it on this public forum, you may email us at and reference case # 63474 in your subject line.

Thank you.


0 rated :

We have as well a license (Ads/Enterprise). In JW6 the branding and link to JW-platform can be configured out easily.

But If you need to change from JW6 to JW7 you have to accept the permanently JW logo and link to them. Or you need to work on the JS code ;-)

I think, JW likes to draw attention to your streaming services customer to their own hosting services ;-)) That’s business!

This question has received the maximum number of answers.