VPAID 2.0 tag loads and plays, but player still says "Loading Ad"

keith Rives — Nov 03, 2015 03:06PM EST

---

I am trying to load a VPAID JavaScript tag to play a pre-roll ad. All the ad events are firing properly (adStarted, adPlay, etc.) and the ad does play fine, but while the ad is playing, jwplayer displays "Loading Ad" in the control bar, and displays the loading icon in the center of the screen for the entire duration of the ad. When the ad is finished, the video plays normally.

Here is my setup:
playerInstance.setup({
file: "video.mp4",
image: "poster.jpg",
width: "640",
height: "360",
autostart: true,
primary: 'html5',
advertising: {
client: "vast",
tag: "http://x3.vindicosuite.com/?lc=435529-871746&t=x&ts=__timestamp__"
}
});