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“Could not load plugins:File not found"

Hello,

we have the following Problem:

We're using JW Player 6 in one of our customers websites.
If the File ssl.p.jwpcdn.com/6/8/jwpsrv.js cannot be loaded, we are getting the following error:
“Could not load plugins: File not found"

How do I fix this problem?

Best regards
Chris

2 Community Answers

Up Down

Donni

JW Player Support Agent  
0 rated :

Hi Chris,

Please e-mail us directly at support AT jwplayer.com with a link to your website, and your customer’s website where the player is located.

Thanks

Up Down

Jenora Feuer

User  
0 rated :

I just ran into this myself at another site.

The core problem turned out that I was using the HTTPS-Everywhere extension on Firefox, which defaults things to HTTPS where available. Unfortunately, the p.jwpcdn.com sute has an invalid SSL certificate which is only vali for longtailvideo.com and such sites. After I tried accessing p.jwpcdn.com directly, I got the option to add a security exception... once I did that, then the actual embedded JWPlayer worked.

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