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I was billed $99 when I opted for the Pro plan even though it said it is free

I chose the Pro plan back in August. The website said that it was a free plan but I noticed that I still got billed for $99. Can you please explain why?

1 Community Answers


JW Player Support Agent  
0 rated :

When JW 6 Pro was moved to JW 7 Free in July, we also upgraded any paying JW 6 Pro customers to JW 7 Premium at no additional cost. Now that you have JW 7 Premium, you are grandfathered into the same annual renewal price, so your JW 7 Premium subscription will continue to renew at $99 per year. Your other option would be to cancel your paid subscription and we will downgrade you to a JW 7 Free license.

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