uploading gets stuck

coachersir — Oct 25, 2015 07:29PM EDT

hello im using he php example to upload a new video to my account the uploading gets stuck after around 30%.
then i get the following error:
net::ERR_CONNECTION_RESET

do you have any help for me? thanks a lot!

5 Community Answers

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Todd

JW Player Support Agent

Oct 26, 2015 08:28AM EDT 0 rated :

Are you still seeing this error on your side? I just uploaded a 2 MB test video and a 50 MB test video. Both went through correctly for me.

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coachersir

User

Oct 26, 2015 01:54PM EDT 0 rated :

nope i've just tried and getting 2 errors one after the other:

POST http://upload.jwplatform.com/v1/videos/upload/resumable?api_format=json&key=KEY&redirect_address=about:blank
net::ERR_CONNECTION_ABORTED

POST http://upload.jwplatform.com/v1/videos/upload/resumable?api_format=json&key=KEY
net::ERR_CONNECTION_RESET

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Todd

JW Player Support Agent

Oct 26, 2015 02:19PM EDT 1 rated :

Thanks for the update. I will escalate this to our engineers.

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coachersir

User

Oct 26, 2015 02:23PM EDT 0 rated :

Thanks a lot Todd.
If necessary, i can also give the engineers the public url of the site i'm running the php example at.

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Todd

JW Player Support Agent

Nov 03, 2015 03:14PM EST 0 rated :

Our engineers said that we are constantly testing resumable and regular downloads and we are not seeing the same error as you. They are asking if it is possible that your network connection is getting reset. Are you connecting via a wired connection or are you wireless?

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