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Exceeding max length of 5KB

Vid plays fine in IE 11, but not FFox nor Chrome


Hi. I have embedded to my site a vid using the free JWPlayer.

IE11
FFox 34.0.5
Chrome 39.0.2171.95

Admittedly, these are not the latest versions, but I rally don't think an update will solve this.

The vid is MPEG-4, H264, 101 MB, and has AAC audio. It plays absolutely fine in IE, but in FFox, it's really jumpy - picture trying to play a vid off of your HD, but your HD can't keep up. Chrome is actually worse.

Any ideas? Thanks in advance.

7 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi, there!

Can you please give me a link to a page where you have the affected player installed?

Thanks in advance.

jhayat2

User  
0 rated :

Sure:

http://www.wolfsdenmusic.com/index1.htm

mark

User  
0 rated :

101 MB is way too large for a 90 second movie
It works fine as long as the connection speed can handle it

jhayat2

User  
0 rated :

Well, it's obviously not the connection speed.

Alex

JW Player Support Agent  
1 rated :

Hi, there.

I’m not able to reproduce your issues in Chrome or Firefox. The video is downloading and playing just fine for me. Mark is correct that 101 MB file is very large for a video that long, but since it’s hosted with us, our player transcodes the file and, based on the size of the player, it’s actually displaying a 7.5 MB file.

Are you still experiencing this issue? If so, especially with MP4s as the player is downloading the file instead of streaming it, it would most likely be caused by either bandwidth or possibly the hardware limits of the computer you are on. For example, videos often struggle on an older computer I have at home, but play fine on a newer computer. This is because of RAM, processor and other improvements. Admittedly, it would be weird for bandwidth to be causing an issue with a 7.5 MB file – maybe a larger one, but not one that small.

If you are still experiencing the issue, I would recommend having others test the playback and see how it is for them.

Please let me know if you need any more help or have any other questions.

Thank you!

jhayat2

User  
1 rated :

Thanks for the response. Yes, I still experience the issue. But the problem can NOT possibly be bandwidth, hardware limits of the computer, RAM, CPU, etc. If this problem were happening on ALL browsers, then I would accept that as a possibility. But if the problem only appears on SOME browsers, but works fine on other browsers, then the problem can not possible be bandwidth, hardware limits of the computer, RAM, CPU, etc.

I will see if I can get someone else to reproduce the issue. In the meantime, what file format/codec/aspect ratio do you recommend?

Alex

JW Player Support Agent  
0 rated :

Hi.

For MP4s, they would have to be encoded with H.264 for video and AAC for audio, using mp4, m4v, f4v or mov as the file extension, and the MIME type would have to be video/mp4. What we normally recommend for a sure-fire encoding process is to use Handbrake, which is a free utility that you can download at http://handbrake.fr. We recommend running the file through Handbrake, leaving the default options selected, but to select the checkbox next to “Web Optimized”.

Your statement about ruling out the issue being local because it’s happening in all browsers is not exactly true. Different browsers, or even the same browser on different operating systems, can handle decoding of media differently. While file formats are usually standardized, there could be differences between the outcome between browsers. I’m not saying that is definitely the issue, but its still possible.

Please let me know if you need any more help or have any other questions.

Thank you!

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