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JW Player not appearing after Wordpress 4.3.1 upgrade


I have been running JW player for our video content for a few years on 2 Wordpress sites which pretty much mirror each other but w/ different graphics and content. They are running the same plugins as well. Recently both sites were upgraded to 4.3.1.

After the upgrade all my videos pretty much disappeared from the site. I checked my web inspector console and saw a message "No suitable players found"

I am using the JWplayer 5 plugin, upgrading to the 6 player doesn't remedy the issue, rather it renders a black box w/ the error message I found in the console. When inspecting the page I see the Javascript is loading all around the player however the <div> that holds the player is empty....

I am fairly stumped on this one so any suggestions help! I can provide code or whatever if you need that info Thanks!

5 Community Answers

mgreenlaw

User  
0 rated :

Edit to this, what I meant to say is after upgrading Both sites to 4.3.1, one site the Player worked fine and the other site it was broken.

Donni

JW Player Support Agent  
0 rated :

Thanks for contacting the JW Support. I’m Donni, one of the Support Engineers at JW Player.

Can you give me a link to a test page with your issue – or a a live page?

mgreenlaw

User  
0 rated :

Hi Donni, sure,

site where it doesn't work:
http://www.twoguysgarage.com
Using plugin Version 2.1.1

site where it works:
http://www.truckutv.com
Using plugin version Version 2.1.11

So i now see the the site where it is working (trucku) is using a slightly different version of the plugin. Though not sure why wordpress isn't letting me know that there is an upgrade available for the plugin on TwoGuysGarage....

Donni

JW Player Support Agent  
0 rated :

Do a manual upgrade of the plugin and get back to me if it still hassling you.

mgreenlaw

User  
0 rated :

Found a branch for 2.1.14 which I manually installed and it worked. Thanks!

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