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HD button on JW 7

Hi,
in this link :
http://www.everyeye.it/notizie/transformers-devastation-video-recensione-240467.html

The player cannot toggle HD button, is a bug ?

The sources are correctly configurated.

thanks


5 Community Answers

Donni

Best Answer  JW Player Support Agent  

Hi D,

Thank you for bringing this to our attention. I was able to replicate this issue locally, and have escalated it to our engineering team.

In the meantime, I’d use another skin.

Hope this helps,
Donni

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Donni

JW Player Support Agent  
0 rated :

Based on the site you provided, I only see one video linked to that player

http://media.everyeye.it/2015/Videorecensioni/Trasnformers-Devastation-recensione.mp4

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d.panebianco

User  
0 rated :

This is the link:
http://www.everyeye.it/notizie/transformers-devastation-video-recensione-240467.html

This is the JS URL endpoint that generate the video:
http://www.everyeye.it/engine2015/player/endpoint.asp?tipo_video=video&id_video=18773&divID=player-vero18773&autostart=false


This is the playlist item:
playlist: [{

image: "http://images.everyeye.it/img-video/transformers-devastation-v4-18773-960x540.jpg",

sources: [
{ file: "http://media.everyeye.it/2015/Videorecensioni/Trasnformers-Devastation-recensione-SD.mp4" , label: "360p"},
{ file: "http://media.everyeye.it/2015/Videorecensioni/Trasnformers-Devastation-recensione.mp4" , label: "720p HD", "default": "true"},

],
mediaid: "18773"
}],


Why doesn't work ?

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Donni

JW Player Support Agent  
0 rated :

Hi There,

It doesn’t appear to be a bug in the player, as we created a simple instance of JW Player linking to both of your sources, and the HD button appears to toggle red as it should.

Thank you for the code you provided, I do not see any issues with it.

Here is a link to our test of your videos with our player.

http://qa.jwplayer.com/~randy/cust/transformers.html

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d.panebianco

User  
0 rated :

Hi Donni,
with skin Glow selected the HD button dont change color :

This the preview link :
http://www.everyeye.it/test_jw7.html

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Donni

Best Answer  JW Player Support Agent  
0 rated :

Hi D,

Thank you for bringing this to our attention. I was able to replicate this issue locally, and have escalated it to our engineering team.

In the meantime, I’d use another skin.

Hope this helps,
Donni

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