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HD button on JW 7


Hi,
in this link :
http://www.everyeye.it/notizie/transformers-devastation-video-recensione-240467.html

The player cannot toggle HD button, is a bug ?

The sources are correctly configurated.

thanks


5 Community Answers

Donni

Best Answer  JW Player Support Agent  

Hi D,

Thank you for bringing this to our attention. I was able to replicate this issue locally, and have escalated it to our engineering team.

In the meantime, I’d use another skin.

Hope this helps,
Donni

View in conversation

Donni

JW Player Support Agent  
0 rated :

Based on the site you provided, I only see one video linked to that player

http://media.everyeye.it/2015/Videorecensioni/Trasnformers-Devastation-recensione.mp4

d.panebianco

User  
0 rated :

This is the link:
http://www.everyeye.it/notizie/transformers-devastation-video-recensione-240467.html

This is the JS URL endpoint that generate the video:
http://www.everyeye.it/engine2015/player/endpoint.asp?tipo_video=video&id_video=18773&divID=player-vero18773&autostart=false


This is the playlist item:
playlist: [{

image: "http://images.everyeye.it/img-video/transformers-devastation-v4-18773-960x540.jpg",

sources: [
{ file: "http://media.everyeye.it/2015/Videorecensioni/Trasnformers-Devastation-recensione-SD.mp4" , label: "360p"},
{ file: "http://media.everyeye.it/2015/Videorecensioni/Trasnformers-Devastation-recensione.mp4" , label: "720p HD", "default": "true"},

],
mediaid: "18773"
}],


Why doesn't work ?

Donni

JW Player Support Agent  
0 rated :

Hi There,

It doesn’t appear to be a bug in the player, as we created a simple instance of JW Player linking to both of your sources, and the HD button appears to toggle red as it should.

Thank you for the code you provided, I do not see any issues with it.

Here is a link to our test of your videos with our player.

http://qa.jwplayer.com/~randy/cust/transformers.html

d.panebianco

User  
0 rated :

Hi Donni,
with skin Glow selected the HD button dont change color :

This the preview link :
http://www.everyeye.it/test_jw7.html

Donni

Best Answer  JW Player Support Agent  
0 rated :

Hi D,

Thank you for bringing this to our attention. I was able to replicate this issue locally, and have escalated it to our engineering team.

In the meantime, I’d use another skin.

Hope this helps,
Donni

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