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Google Analytics not fully working with Player version 7.0.x

Google analytics shows titles (play / complete) in version 7.0.0, but any higher version used (7.0.1 onwards) it only shows events, but not titles.

5 Community Answers

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Todd

JW Player Support Agent  
0 rated :

Are you seeing the Event Category called JW Player Video, as documented at http://support.jwplayer.com/customer/portal/articles/1417179-integration-with-google-analytics ?

Are you changing the idstring or label in your ga: {} block? From that same document:

idstring – By default, JW Player sets the action of a play/complete event to the file playlist property. This option allows setting the action to a different playlist item property, like title or mediaid. Note that this will only affect the JW Player Plays/Completes categories.

label – Provides label customization. By default, we display the name of the video file being played. Like idstring listed above, we can alter this to be another playlist property, like its title or MediaID.

If you have any other questions, please send us a link to a test page where we can reproduce this.

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itlive.pk

User  
1 rated :

Hi Todd,

Thanks for getting back quick, meanwhile I did all my tests thoroughly just to make sure that I am not bothering you for nothing, and same results came out everytime regardless I am using cloud based player or self hosted.

here is the link
http://academictools.org/jw.html

I have as well included both screenshots of Player 7.0.0's Real Time Analytics where it is clearly showing titles of the videos just using IDSTRING parameter in ga {}.

and as well have included screen of Google Analytics using JWPlayer 7.1.4 and this time as well included LABEL parameter, and it is not showing any of the video titles, just events.

Please have a look, look into HTML code as well if I am doing any mistake, which is highly unlikely as if I would have been then it wouldn't have showed for Player version 7.0.0 as well, but its working perfectly there.

Just a reminder, this stopped happening with any player above 7.0.0.

Thanks & Regards

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Todd

JW Player Support Agent  
0 rated :

JW Player Video Completes and JW Player Video Plays were part of our old GA integration. JW7 now uses “JW Player Video” as the GA event category for all events. GA event actions are now play, buffer, complete, etc and the labels you pass are listed as the event labels.

In your GA dashboard > Real-Time > Events, click on the JW Player Video event category to reveal the event actions and labels.

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i...

User  
0 rated :

Hi Todd,

I have a similar problem in JW player integration with GA.

I am using JW player Ads 7.0.1 version and i have putted below code in my website page when we are initialize JW player , but still I don't find video title in google analytics , i can find Event label is video URL and rest information are correct.
ga: {
idstring: "Video Title",
label: "Video Title"
},

Please guide me how can get video title in google analytics.

Please CC your respond also in my email id : hvermamzn@gmail.com

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Todd

JW Player Support Agent  
0 rated :

Please see the code example at https://support.jwplayer.com/customer/portal/articles/1417179-integration-with-google-analytics#fndtn-code

The correct syntax is:

ga: {
		idstring: "title",
		label: "title"
	}

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