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Success on internal server -- fails on external servers.

I'm trying to implement jwplayer and having some problems.

I have it working on an internal server but when I FTP it out to production servers, it fails. The poster image is locate with no problem but the media file is not loaded and I get the message "Error loading media. File not found." This has occurred on three different servers. This has me stumped.

Here is one of the external sites.

http://outer-limits.net/page/page1.html

Any help you can provide will be appreciated.

Thanks.

4 Community Answers

Up Down

mark

User  
-1 rated :

The video file is not there
http://outer-limits.net/video/MVI_3218.mp4

Up Down

jim

User  
0 rated :

here is the html code:
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
<html>
<head>
<title>Outer Limits Vid</title>
<meta http-equiv="Content-Type" content="video/mp4">
<script type="text/javascript" src="./../jwplayer/jwplayer.js" ></script>
<script type="text/javascript">jwplayer.key="Hr75avGeylyvEBFoi0iLsVrbSwKVZmipJgR9MA==";</script>
</head>
<body>
<p align="center"><b>Video</b></p>
<div id="myElement">Loading the player...</div>
<script type="text/javascript">
jwplayer("myElement").setup({
file: "./../video/MVI_3218.mp4",
image: "./../video/MVI_3218.jpg"
});
</script>
<br /><br />
<hr>
</body>
</html>

The file MVI_3218.mp4 is in the video directory.
I would provide a screen shot but I it wouldn't paste into this reply.

Up Down

mark

User  
0 rated :

Two things,.

1) The video file is not there
2) Your http meta tag should be html not mp4

Up Down

Alex

JW Player Support Agent  
0 rated :

Hi, Jim.

When I went to http://outer-limits.net/page/page1.html, the video is playing just fine for me there. Did you get this issue resolved?

Thanks.

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