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File cannot be played: Android

I am testing my website (specifically this page: and using Google Chrome I am using the emulation feature and chose the Samsung Galaxy S4. Now, using the same browser out of Emulation mode the video plays. (The video also plays in any non-android profile)
I do not have an actual android to test this on.

3 Community Answers


JW Player Support Agent  
0 rated :

Hi, there!

You’ll be happy to know that the stream is working just fine on my Galaxy S6 in Chrome.

The reason you are having this issue is because Chrome for Desktop does not natively support HLS streams so it has to use Flash Player in order to render it. When you emulate an Android device using Chrome for Desktop, it doesn’t allow you to use Flash Player, since it’s not available on mobile devices. However, Chrome for Android does actually natively support HLS streams, so when the stream is viewed on an actual device – it will work.

Please let me know if you need any more help or have any other questions.

Thank you!


0 rated :

Awesome! Glad to know :) Thank you Alex!


JW Player Support Agent  
0 rated :

Not a problem, Nathan!

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