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Issue playing video in IE 10

Hi

i have issue when i click in the link play video twice

link :-
https://www.townebank.com/business

video about the issue
http://screencast.com/t/2L4NFI9AyaGh

thanks

8 Community Answers

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sinnan

User  
0 rated :

The issue is with IE10 only

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Cooper Reid

JW Player Support Agent  
0 rated :

Do you see any JavaScript errors in your console? Also – if you put the player on a barebones HTML page, do you still see this issue in IE? My guess is that the issue is related to the integration with the module, and not with the player setup.
- Cooper

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sinnan

User  
0 rated :

i have the following error in the console

Error playing media: [object MediaError] https://www.townebank.com/~/media/Videos/ynotweb_3.mp4
CAPTIONS([object Object])
CAPTIONS([object Object])

you can find the error in this video

http://screencast.com/t/2L4NFI9AyaGh

thanks

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Cooper Reid

JW Player Support Agent  
0 rated :

Sinnan,

Does that mp4 play when you put it in the stream-tester here:
http://demo.jwplayer.com/stream-tester/

-Cooper

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sinnan

User  
0 rated :

HI Cooper

it work the first time i load the video but wen i click in Load Stream the secant time i have an error.

i try using the this mp4 file ( http://townebank-updates.idevdesign.net/~/media/Videos/ynotweb_3.mp4 )

thanks

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Cooper Reid

JW Player Support Agent  
0 rated :

I’d also like to see if you have the issue in a plain HTML5 video tag:
http://qa.jwplayer.com/~cooper/video-tag-test.html#src=http://townebank-updates.idevdesign.net/~/media/Videos/ynotweb_3.mp4

This could definitely an encoding issue -

Please make sure you are using these settings in your encoding: http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference#video/. Some browsers are more stringent than others about encoding requirements. I typically use Handbrake (free on Mac) to encode video files.

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sinnan

User  
0 rated :

Hi Cooper

when i try the video in http://qa.jwplayer.com/~cooper/video-tag-test.html i had the same issue please view the following video

http://screencast.com/t/OeHFfk4s

thanks

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Cooper Reid

JW Player Support Agent  
0 rated :

Yes, this is what I expected. If an mp4 does not work in the <video> tag, it will not work in the JWPlayer. The JWPlayer uses the <video> tag to playback video. This video needs to be re-encoded as explained in my previous response.
Cooper

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