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Pre-roll switch to pause state after adClick

Hello, i would like to know if there is the possibility to not stop any preroll after user click on player display.
In my case, pre-roll click redirect the user to an external landing page (target _blank) and pre-roll stop playing.
The problem is that in this case the jw event "adcomplete" is not fired when ad ends, it is fired only if the user do not makes any actions before the end. I tried to force with but ti compromise the autostrart (set to true) option and the player switch to pause state.

Ty for any help

2 Community Answers


JW Player Support Agent  
0 rated :

Hi, there!

Where version of our player are you using? JW6 or JW7?



-2 rated :


I have the same problem. I'm using JW7. How can we solve this problem?

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