I tried to upload a video file(mp4), but I couldn't.
Here is what I did.
1. I logged in to dashboard.jwplatform.com
2. Then logged in as JstnTestClient
3. click "upload" button.
4. I pick one of my video file in my local machine.
5. It seemed working fine, but it stopped at 100%.
Also my site use your API to manage videos. It also didn't work.
File is not uploaded.
Could you look into my account??
Thank you,
G.T. Lee.
Our engineers are aware of this and are currently working on a resolution. I will update you as soon as I know more.
G.T. I am having the exact same issue. I assume it is a server issue on JW Player's behalf. I keep checking back on here today to see if it gets resolved.
Our engineers report that this issue has been resolved. I was also able to verify this on my side. Please try your uploads again.
I tried to upload mp3 file and got the same issue (after uploading three mp3 s succesfully)
PS: is there a minimum duration (length)? I also tried to upload a mp3 which is only 6 sec long, this one I couldn't upload at all.
I have a video that is 2 seconds and it works. However my video that is .5 seconds will not work.
