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Videos are zoomed in

We have a bunch of videos that we compressed from 1080p to 720p and uploaded them onto our website. The WordPress video player plays these videos fine but the JW Player plays them zoomed in. Any reason why it would do that and how to fix?

4 Community Answers


JW Player Support Agent  
0 rated :

Do the dimensions of the video in the manifest match the actual dimensions of the .TS fragments? Our player respects the dimensions in the manifest but we do not adjust based on what the .TS fragments say.

Are you setting any stretching options in your jwplayer().setup() ?

Can you include a link to a test page where you are seeing this behavior?


0 rated :

we have same problem link

on tab "idow" and "vidw" player zoom.. have tried jwplayer 6.9 and 6.12 and 7 but same issue in all players

direct link


JW Player Support Agent  
0 rated :


I seem to have positive playback of the creative. I cannot provide a screenshot but the full length of the video is displayed (with letterbox cropping) and no zooming. Is this specific to a certain browser by chance?


Randy Le’Moine, Web Support Engineer, JW Player

spanglerf N/A

0 rated :

I am getting the same problem.

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