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Works all right on Older OS and Browsers, but not all on Newer OS and Browsers


We are running Wowza Media Server 4 and JWPlayer 6 at our site to allow users to watch MP4 lesson videos.

Videos in MP4 play okay on older OS with older web browsers such as Windows 8 with IE 11, OS X (7.x.x), iOS(7.x.x.).

However, they don't work at all on Edge, OS X Yosemite(10.10.5) with Safari(8.0.8) or Chrome.
When videos are clicked, we either get an error message saying that "Error Loading Media:File could not be played." or it keeps buffering and never playing.

Since our site is a subscription based, you will need to have the credentials to access it.
Please let me know if you need them to test it out at our site.

BTW, I tried to use the direct e-mail support since I am a premium buyer, but it doesn't allow me e-mail directly. Everytime I click on submit e-mail, it reloads the same page. What is the direct support e-mail address?

1 Community Answers


JW Player Support Agent  
0 rated :

Are your video URLs working in our Stream Tester at ?

I saw that you e-mailed us directly, so I have sent a more thorough reply to that e-mail as well.

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