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HLS Multi Audio switch delay (LIVE)


Hi,

We had no clear answer on that last question :

http://support.jwplayer.com/customer/portal/questions/12771950-hls-multi-audio-track-switch-delay

Today we made a live test with 8 tracks and the audio switching can take up to 90 seconds (content start right away on page load)

When testing with the vod content on your page here :

http://support.jwplayer.com/customer/portal/articles/1761348-multiple-audio-renditions

Switching is much much faster


Could you please help us ?
*we can provide the live manifest in private

Regards,

6 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

If you have a sample link to the stream that would provide a bit more insight into site performance, streaming availability etc. Are you utilizing one of the suggested formats from our website: http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference .

Randy

jroch

User  
0 rated :

Hi

We have but i won't post it public

If you have an email or anything to send it privately it would help

jroch

User  
0 rated :

No performance problem it's hosted on Akamai

jroch

User  
0 rated :

3 days that i'm pushing a live waiting that you send me any address i can send the manifest link too

Wow, i think the fastest way is to switch to bit movin.
nobody seems to care about customer here

Randy

JW Player Support Agent  
0 rated :

Hello,

Please reference: HLS Multi Audio switch delay (LIVE) (RANDY) to: support@jwplayer.com and we can assist you further.

Randy

jroch

User  
0 rated :

What's the point to ask me to email support if you don't answer any support mail ?????

I get instant answers on bitmovin support for same price as JW.
And yes i should maybe stick to bitmovin

It's nice to change from perpetual license to annual one but service needs to be in sync which is not the case

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