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Player not working with different web browsers


Hello, there!

We were trying our player (which is provided by you and you might find it here: http://www.digitaliafilmlibrary.com/) in different web browsers such as Chrome, Firefox and Safari, and we came out with two different problems: 1) some movies will stop streaming in Chrome (even after we've checked them right after uploading them to the server), but work in Firefox and Safari; but 2) subtitles cannot be displayed in both Safari and Firefox.

Is there a solution to these problems?

Thank you very much.
All the best.

4 Community Answers

Alex

JW Player Support Agent  
0 rated :

Hi, there!

Can you please give me a link to a page where you have the affected player installed?

comercial

User  
0 rated :

Hello, Alex!

Yes, it's on http://www.digitaliafilmlibrary.com/, although it's only visible for registered members. We have created an access for you guys, but I need to send it through a private message. Do you have any address so I can send you the login details?

All the best!

Alex

JW Player Support Agent  
0 rated :

Hi!

You can shoot an email to support@jwplayer.com with the information and I will be on the lookout for it.

comercial

User  
0 rated :

Hello again, Alex,

I sent you the e-mail and the enquiry was put under case number #58525.

This question has received the maximum number of answers.