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Paid Account downgraded to free account


I see that today you have updated the dashboard. Fine, but when I login now I'm on a JWplayer free account, and I can´t see my 80GB videos uploaded.

I had a free account only for testing purpose, and a JWPlatform account with more that 80GB of videos uploaded on production. Both accounts were associated to the same email. After the dasboard upgrade I was able to login to both accounts independently now it seems you have kind of mixed the accounts and I just can see the free account.

My account is rpamplona@dicom-medios.com . Please fix this soon.

4 Community Answers

Jeroen Wijering

JW Player Support Agent  
0 rated :

Hello Ruben, sorry for that. We updated your settings and you should now be able to login to your Platform account again…

r...

User  
0 rated :

Thanks. Now I'm able login to Jwplatform again.

r...

User  
0 rated :

By the way, the new dashboard for the jwplayer free looked neat, and ready to be used for paid accounts as well. Will our accounts be migrated in the future?

badger

User  
0 rated :

Attention Accounting:

I’ve been a customer for years, going all the way back to Bits-on-the-Run. I've spend thousands of dollars with them and with the new JWplayer organization when they took over.

I logged in to upload a video, only to discover that my balance of $360.38 I just paid less than 3 weeks ago to handle my monthly usage and storage for the next several months, has simply disappeared? Where did it go and why can’t I see the monies I’ve already paid in my account balance?

It appears that I’m now expected to pay $299 to become some new type of member?

Can someone explain what is happening, or how I receive a PayPal credit for the amount I just paid?

I feel you could have done a lot better in customer relations as to how you've handled long standing and loyal customers.

Thanks ....

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