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Caption delay

I am usind .srt files for caption. At JW6 and JW7 this caption has delay 300 ms. Can you fix it? They just start about 300 ms later. I am always timing it, but its not good solution.

8 Community Answers

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Ajvngou

User  
0 rated :

I tried it at four different sites...

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Ajvngou

User  
0 rated :

And i forgot mention... Its youtube video streaming.

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George

JW Player Support Agent  
0 rated :

Have you tried rendering the original mp4 in the player instead of linking to YouTube?

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Ajvngou

User  
0 rated :

No, i cant do that, i am only streaming videos from YT with subtitles. So it isnt problem of one video, its really problem of player. Old version JW5 was ok, but JW6... -300 ms. JW7 same problem. You can try it yourself.

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George

JW Player Support Agent  
0 rated :

I will report the issue to our engineers

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archaon.cz

User  
0 rated :

Any changes? I've same problem, I use JW6.

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ondrej.schifauer

User  
1 rated :

Yep, the problem is still there... Any news?

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ondrej.schifauer

User  
0 rated :

And now? Well, i just hope some day it will be fixed. If it's possible :)

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