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error loading media: file could not be displayed


We are getting " error loading media: file could not be displayed " error on all the browsers when i tried to do seek video to forward and backward

Here my page link

Please let me know the way to overcome this issue.

Note - We are using JW Player 7


2 Community Answers


0 rated :

Dear Thiru

The problem is your server not the video file
Whatever it is , it's pretty slow and there may be some other problem too.
Basically you should not serve mp4 videos from a web server because they are often slow at output bandwidth and most of them are shared hosting setups.
The best way for you to host your video files ( in my opinion) is on Amazon S3.

I can confirm that when I put your video file inside my Amazon S3 it plays back really well and you can jump back and forward without that error,

To test yourself, change the file path to here

Then you will see the video is fine, the player is fine

I will delete this file in 48 hours if I don't hear back
Hope this helps


0 rated :

file deleted.

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