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Error loading Player: No Playable sources found

I am using Jw player 6.12 version in my application. The application is working fine and playing the videos in
Chrome and Firefox browsers ( In the desktops and laptop ). But the same application when i access it from android chrome browser (from my mobile) it is showing an error stating Error loading player : No Playable sources found.

i used following code for playing the video's in Jw player.

function fnPlayVideo(data)
if (data.d == null) {
//displaying few error messages.
else {
file: data.d,
width: '100%',
aspectratio: '3:1.7',
autostart: 'true',
in my aspx file i wrote the following code.

<div align="center" class="embed-responsive embed-responsive-16by9">
<video id='mediaplayer' class="embed-responsive-item">
<source src="#" type="video/mp4"/>

Note: I am fetching videos from aws cloudfront . I dont there will be an issue with the url since the same url is working in desktops and laptops.

Help me in resolving the issue.

My application url is : use

4 Community Answers


JW Player Support Agent  
0 rated :

Hi, Jan.

Please supply me with a URL to a page in which this happens. The application URL on the bottom of your post was not complete.

Thank you.


0 rated :

For testing the application you need to access a protected page present in my application which needs an user id and password . Please give me your email id so that i can send more details about my protected page and the login credentials.


JW Player Support Agent  
-1 rated :

Hi, Jan.

That’s fine, but I would not recommend posting those credentials on the support forum. You can email the credentials to and it will create a new case for you. Because it’s a new case, make sure you reference that you spoke to me so that I’ll see it and pick up where we left off.

You could also use for the email ID you need for the credentials.

Thank you.


2 rated :

Dear All, i am curious if this issue has been solved? I have embeded the JWplayer in our website, and i am able to view on desktop/laptop but for mobile devices i get the same error.

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