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Can I still use JW6 if I upgrade to JW7?


I'm a JW6 Premium user that is considering upgrading to JW7. Before doing so, I'd like to know if I can still access the JW6 player after the upgrade? Also, if I preferred to stay on JW6 how long before I'm forced to move to JW7?

I've been very happy with JW6 and I know it works well for me and my clients. I'm concerned that JW7 only supports iOS8. I'd hate to make the upgrade then run into issues that will impact my business.

7 Community Answers

Andrew

JW Player Support Agent  
0 rated :

Your JW Player account will still provide access to your JW6 key and 6.12 self-hosted files. Your cloud-hosted JW6 file will still continue to work as well.

In regards to iOS 7 support, this is something that we are looking into for a future version. Our eventual solution will be more of a workaround, due to how touch events are handled in earlier versions of iOS. Rest assured, we’re listening to all feedback when it comes to improvements with JW7.

info

User  
0 rated :

Andrew, thank you for your response.

I exclusively use cloud-hosted JW6 and I'm very happy to hear it will continue to work.

I've seen the JW7 dashboard and read all the new features. I find the JW6 dashboard very straight forward and easier to use.

I often use a JW6 player to embed responsive YouTube videos on my website. It's a snap with the JW6 dashboard.

I attempted the same in the JW7 dashboard. Using the 'Quick Publish' feature in JW7 I'm not able to add the YouTube share url. Keeps giving me an error "protocol not supported."

Then I find this article: http://support.jwplayer.com/customer/portal/articles/1406725-youtube-video-embed

It contains this statement "YouTube videos are embedded by linking to their page via the file setup option, using one of the following schemes:" with three video links.

What is "the file setup option"?? I watched the videos and still can't figure out how to embed a responsive YouTube video using JW7. Why can't it be as easy as JW6??

In JW6 I had the option of choosing Flash or HTML5. If the ability to do both was available in JW6, why would you remove it from JW7? Yes, HTML5 is the future but the majority is not there yet.

My clients and their viewers are 99% located outside the US (EU). They are not so quick to adopt the latest/greatest release of hardware or software. With that said, I sincerely hope I'm not forced to move to JW7 anytime soon.







jherrieven

User  
0 rated :

> Support for JW Player 6 will terminate on February 1, 2016.

> Regarding the "protocol not supported." error - what happens if you change the "https://" part of the URL to "http://"?

> "the file setup option" is in reference to when you manually embed a JW Player instance - using inline JavaScript (rather than using the WordPress plugin interface), as follows:

jwplayer().setup{
...
"file":"http://www.youtube.com/watch?v=ylLzyHk54Z0",
...
}

> I've written a blog post which includes details of a workaround fix for the iOS8 only issue. You can find more details here: http://powered-by-haiku.co.uk/?p=833

James Herrieven

===================================================
Powered by Haiku
http://powered-by-haiku.co.uk/
---------------------------------------------------
Tatami for Online Video
http://dev.powered-by-haiku.co.uk/solutions/tatami/
---------------------------------------------------
skype: JamesHerrieven
email: james[at]haiku[dot]co[dot]uk
===================================================

info

User  
0 rated :

Oh damn.. Feb 2016. I will follow how this evolves. In the meantime I'll start looking for an alternative. Wowza Streaming Cloud has a player but I've not tested it. I'll be forced to check it out.

As for the YouTube url, that was the first thing I tried. It gets accepted but the publish preview fails with a Setup Timeout Error. I see what happens when I embed it into a page.

jherrieven

User  
0 rated :

Indeed, I get the same thing when trying to generate an embed using any external URL within the new dashboard.

When I embed it into a page I get a "Service Unavailable" image and the underlying code suggests "permission denied" due to some "limit_exceeded" - strange given I have zero uploads and zero bandwidth usage... An example can be seen here:

http://dev.powered-by-haiku.co.uk/debug/jw7/dashboard.php

If you are open to adding JavaScript embeds directly into WordPress pages (which is currently the only route to get JW7 into WordPress) then you may be interested in my Tatami solution - it resolves a number of JW issues, caters for YouTube files/playlists and can simplify the ongoing maintenance of your player embeds.

James Herrieven

===================================================
Powered by Haiku
http://powered-by-haiku.co.uk/
---------------------------------------------------
Tatami for Online Video
http://dev.powered-by-haiku.co.uk/solutions/tatami/
---------------------------------------------------
skype: JamesHerrieven
email: james[at]haiku[dot]co[dot]uk
===================================================

info

User  
0 rated :

Ran a quick test and found the Wowza Streaming Cloud player is JW6. Guess they haven't updated :)

Andrew

JW Player Support Agent  
0 rated :

Just a quick update regarding James’ “limit exceeded” issue. This is a known issue which we will be fixing in the near future. The current solution is to upload a video of any size to your account. Note that this video does not need to be used within an embed. It simply needs to exist in the account.

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