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error setting up player invalid license key


hi

I just upgraded to windows 10 and now I get this error when trying to play video on my site

error setting up player invalid license key

here is link to my site

http://simpleasme.com/dr-shelly-varod-every-woman-is-complete-exactly-the-way-she-is/



9 Community Answers

Alex

JW Player Support Agent  
1 rated :

Hi.

The video appears to be working for me, although I have yet to test it in Windows 10. How often are you receiving this error? Does it work on another device?

Thank you.

hila

User  
1 rated :

it is only on my computer as all my friends have non windows 10

hila

User  
1 rated :

all the time

hila

User  
1 rated :

last wednesday

Alex

JW Player Support Agent  
1 rated :

Hi.

I have just tested your link on Microsoft Edge, the new default browser in Windows 10, and it worked for me. Please see the following screenshot: http://qa.jwplayer.com/~abussey/screenshots/55823-windows-10.png

If you’re not using Microsoft Edge, what browser are you using so I may test it? If you are, there may be an issue on your local computer, perhaps with your browser’s cache. I would recommend retrying the page in a private browsing mode, or after clearing your cache.

steevensesperant

User  
1 rated :

How can I make it work for me? I still am having this issue.

https://content.jwplatform.com/previews/jWZy0bkZ-STpKUb5w

steevensesperant

User  
1 rated :

I am using Safari, Chrome and mozilla firefox. Doesn't work on neither of them.

allex06

User  
1 rated :

The same problem here, tryed with Edge,chrome, firefox and vivaldi.
Change your system time/zone. For example on my pc the region was inccorect and i change it to the correct one. Now it's working 100%.

steven.splaine

User  
1 rated :

@ allex06 Can you describe please how and to what you changed your region settings?

This question has received the maximum number of answers.