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Video Quality Settings not kept JW7

It looks like the video quality settings is not stored anymore.
In the setup we didn't set cookie option to false.

According to the documentation:
By default, JW Player uses cookies to track user settings like quality, volume, and captions. However, this can be disabled by setting this option to false."
But from one page to another, settings are not kept and the default video quality is set back.
See site:

4 Community Answers


JW Player Support Agent  
0 rated :

I believe I was able to reproduce this issue on my side, so I will escalate this to our engineers. I do not currently see the jwplayer.qualityLabel cookie as being created when the quality version is changed via the JW 7 user interface.

Eric Boyd

JW Player Support Agent  
-2 rated :

Thanks for letting us know about this. We’ll add this to our backlog and fix in an upcoming release.


2 rated :

This bug still not fixed, but why?


0 rated :

Why this bug still not fixed? It's been almost half a year!

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