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No levels to play

Using Amazon CloudFront to stream, when we start to use Signed URL's we are now getting "Cannot load M3U8: No levels to play".

What does that error mean? This is the code when you view source.

<script type='text/javascript'>
file: '',
image: '',
title: 'Jack',
width: '100%',
aspectratio: '16:9',
androidhls: 'true',
abouttext: '(c) 2015 All Rights Reserved.',
aboutlink: '',
autostart: 'false',

3 Community Answers


JW Player Support Agent  
0 rated :


If you try the stream in an HLS stream tester, does it play for you: or .



0 rated :

It does not, but what exactly does that error mean "NO LEVELS TO PLAY"? It only happens when we are trying to use Secure URL's.


JW Player Support Agent  
0 rated :

I’ve seen this in other transcoders but I believe sometimes it could be an access issue of some sort. Potentially pathing issues or other access problem.


Randy Le’Moine, Web Support Engineer, JW Player

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