Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Audio playing but without video


I currently have JWplayer embedded in our app. When the player is played, there's an audio playing but no corresponding video at the same time. The video is encoded through Azure Media Encoder and it's encoded at "H264 Adaptive Bitrate MP4 set 720p." It works fine in the browser, but when it's played on an android device(e.g. a tablet), there's no video.

The weird catch is that the video will play after about a minute(when I press on the Pause button and then resume playing it again).

Here are some of the files that we had embedded(Manifest files, converted from mp4 to this one via encoding):

http://mfvideo.streaming.mediaservices.windows.net/f250bae8-7ae7-4a8b-8524-ebece62397f3/CL%20N2L1.ism/Manifest(format=m3u8-aapl-v3)

http://mfvideo.streaming.mediaservices.windows.net/9873ecac-a24f-4da7-8329-d00ff201fa22/CL%20N2L3.ism/Manifest(format=m3u8-aapl-v3)

http://mfvideo.streaming.mediaservices.windows.net/ad7f9a91-8646-4428-94cc-5962e7d3de0f/CL%20N2L4.ism/Manifest(format=m3u8-aapl-v3)

2 Community Answers

mark

User  
-1 rated :

The weird catch is that the video will play after about a minute(when I press on the Pause button and then resume playing it again).


I found this bug weeks ago and reported it, it remains.,.... obviously not important.

Randy

JW Player Support Agent  
0 rated :

Hello,

My name is Randy and I am from the JW Player Support team. I tried your embed with our player and noticed I received both audio and video playback. I’ve also tried these streams in an HLS tester and have had the same results. Can you confirm on your end if this is the case: http://demo.jwplayer.com/stream-tester/ .

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

This question has received the maximum number of answers.