Service unavailable
My player https://content.jwplatform.com/previews/ztLRw2xu-CgKn2dmT
It dosnt load URL or uploaded files
4 Community Answers
erik
User
0
rated :
Have you considered trying the self-hosted player?
Andrew
JW Player Support Agent
0
rated :
Hi,
This appears to be happening due to your hosting limits being exceeded for the month:
https://content.jwplatform.com/staticfiles/limit_exceeded.jpg for example.
djvillax
User
0
rated :
I have just registered and I used external links (google drive), so I have not exceeded the limits, but it appears the wording a server unavailable
jherrieven
User
0
rated :
Hi,
Andrew has been following up on this for me separately and this is what he came back with yesterday:
"We believe that the bug may be related to our system marking users as inactive if they are only using external links. The quickfix would be to upload a short video to your account to activate things."
I can confirm that uploading any video into the new Dashboard does suddenly seem to enable your account, and sparks previously non-working embeds into action.
This includes those for M3U8 and YouTube external sources.
James Herrieven
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