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Audio background image goes black on play

We upgraded to JWPlayer pro recently so that we could brand our JWPlayer that we share for our Twitter player card. The files we share are audio files, but in our previous JWPlayer version we successfully set background images to display while the file is being played.

In v7, the background image doesn’t display once the audio is being played. Instead we get that dreaded black background image. I've confirmed that this is a v7 issue by testing an outdated v6 player.

The only answers I see on here are to set the height to be an "audio-only" player and load the image outside of the player. This is not an acceptable solution because it means that the image is not tappable to play.

Is anyone working on fixing this issue for v7?

3 Community Answers


1 rated :

I'm having this same problem. I used to use this to display song information.

Cooper Reid

JW Player Support Agent  
1 rated :

Yes, this is an issue currently being worked on by our engineers. I believe this will make it into 7.0.2 patch -


0 rated :

tested, not working either in 7.0.3

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