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JWPlayer Premium & Wowza nDVR

I have JW Player Premium.
I have Wowza with nDVR
I have a live stream.
I also use the JWPlayer Plugin (Which is JW6 NOT 7)
I can't get the DVR to work on desktop devices. Apple works, with the 30 sec. skip back BUT There IS NO SEEKABLE PLAYBAR
( see: http://ssdcougars.tv/?p=1029)

Now, I KNOW that DVR is supported in Premium because it's all over your documentation and pricing page:
http://www.jwplayer.com/pricing/ Under Premium: "HLS Streaming - Live with DVR Windowing" and "MPEG-DASH
Broad Encoder Support
Live and DVR Streams"

Your DVR Live support guide: (http://support.jwplayer.com/customer/portal/articles/1430265-dvr-live-streaming)
SPECIFICALLY STATES PREMIUM and NOT ENTERPRISE.

I bring this up because when reading several posts on the JW Support forum say that DVR is NOT supported in any package EXCEPT Enterprise. If that's the case, I was duped with straight up lies.
( http://support.jwplayer.com/customer/portal/questions/11581501-hls-dvr-playback-with-premium-license- )

I paid for Premium because of the listed features and I want it to work as advertised. Please assist.

7 Community Answers

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mark

User  
0 rated :

The documentation on licensing and features has always been disgraceful ( yes ) with many errors and questions on questions that are never explained properly on pages where it should be over the journey.
Before JW 7 was released, at version 6x it was definitely only available in the Enterprise edition, Now the pricing page does indeed list DVR under Premium, so if it is in error I would not be surprised, nor would I be surprised if it is intentional to add it to the features of the Premium license but nobody has yet ported the feature.

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mark

User  
0 rated :

Hang on, you are using JW Player version 6, try embedding with JW 7

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nathan.kadish

User  
0 rated :

I can't embed with JWPlayer 7. They never updated the plugin to 7 and the theme I'm using uses JWPlayer WP plugin.
For the 'worlds' most used' video player, they have a lot of issues.

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Todd

JW Player Support Agent  
0 rated :

JW 7 now supports DVR playback with the Premium license.

In order to use JW 7 in WordPress, you can use the following steps:

1) Disable your JW 6 WordPress plugin
2) Embed the JW 7 cloud-hosted player via the player URL as documented at http://support.jwplayer.com/customer/portal/articles/1406723-mp4-video-embed
3) Enter the HTML and Javascript necessary to instantiate the player as documented on the same page

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nathan.kadish

User  
0 rated :

Thank you Todd! I will try that approach.

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nathan.kadish

User  
0 rated :

That approach worked! I am now eagerly awaiting an update to the Wordpress JW Player plugin.

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Todd

JW Player Support Agent  
0 rated :

Glad to hear you got it working!

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