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Vimeo Hls error


Hi,
I'm using vimeo HLS and jw player premium. I've embeded my videos to my wordpress web,but they can't be played in windows pc. I thought there's something wrong with HLS link but the weird thing is they play very well on ios, android mobile and tablet pc. I don't know what is going on. Please check this out.
Thank you

link
https://www.linedraw.co.kr:45650/lessontest/

18 Community Answers

Todd

JW Player Support Agent  
0 rated :

It sounds like your Vimeo HLS stream is playing on devices with native support for HLS playback. Please check the CORS header for your streams, as this may be blocking our player’s ability to load your streams on desktop browsers. See http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading for more details.

naizin

User  
0 rated :

Hi,
I set just like on the link you gave to me. Last time, I've tried the exact same setting but still my video cannot play. Can you pleae help me? I really need your help.

Andrew

JW Player Support Agent  
0 rated :

Hi Nazin,

I’m seeing quite a few 404 errors on your first player on this page. For example:
https://player.vimeo.com/vimeo-prod-skyfire-std-us/01/2113/5/135566189/401146735.m3u8?token=1439425348_0xf08ee28fa63ffe5b17ac28afd78f1aad424af1f7

It appears as though there may be 302 redirects being used here, which are unfortunately not supported with our Flash plugin unless you use direct links in your manifest file. The second player on the page does seem to be working, however. Is this a setting that can be configured on Vimeo’s side of things?

Regards,
Andrew

naizin

User  
0 rated :

Hi
The two videos setting is same in vimeo. The difference is the one can play is acamai server and the other one that cannot play is vimeocdn server and it has token number included. I think this has some connection of playing problem.

naizin

User  
0 rated :

I've tested few things. A and B are the same videos but different date of upload.


A (uploaded this month): https://player.vimeo.com/external/136176769.m3u8?p=high,standard,mobile&s=f0da8a2a878c8ba9d11c97ef0617bcda
https://s.vimeocdn.com/vimeo-prod-skyfire-std-us/01/2235/5/136176769/403412279.m3u8?token=1439573384_0x3e6e3ca6b7c744a8baca7d7821feb233d5cd2722
https://s.vimeocdn.com/vimeo-prod-skyfire-std-us/01/2235/5/136176769/403412284.m3u8?token=1439573384_0x64040baebec88b7eb0ad523bb4d352dc06578319
https://s.vimeocdn.com/vimeo-prod-skyfire-std-us/01/2235/5/136176769/403412267.m3u8?token=1439573384_0xe5141e0a26d86ee76b00e5df273b143212894062
https://s.vimeocdn.com/vimeo-prod-skyfire-std-us/01/2235/5/136176769/403412296.m3u8?token=1439573384_0x8f57971cc0249563847e10847a4372b6974abd61


B (uploaded long time ago): https://player.vimeo.com/external/134915108.m3u8?p=high,standard,mobile&s=c654f17d2ea3f81f19c4405bde617d59
https://av00vimeo-i.akamaihd.net/i/,27013/791/398570873,96850/415/398570863,72302/944/398570875,.mp4.csmil/index_0_av.m3u8
ttps://av00vimeo-i.akamaihd.net/i/,27013/791/398570873,96850/415/398570863,72302/944/398570875,.mp4.csmil/index_1_av.m3u8
https://av00vimeo-i.akamaihd.net/i/,27013/791/398570873,96850/415/398570863,72302/944/398570875,.mp4.csmil/index_2_av.m3u8




A: This link cannot play with jwplayer. It has all files of different resolutions and all of them play well with jw. Videos uploaded in vimeo this month have same url.

B: This link can play with jw. It also has different resolution's links and they play well with jw.

The problem is all of videos that were uploaded this month to Vimeo have changed from akamai to vimeo cdn and also m3u8's structure has changed as well. i think jw doesn't recognize how A link changed. Hope to check it out. Thanks

craig

User  
0 rated :

Hi there,

I am a developer at Vimeo who works on our player. We recently start serving videos using a different HLS packager as naizin observed.

The issue is actually a bug with JWPlayer related to the format we are using with these new HLS manifests.

Is there someone on the JWPlayer team who I can talk to to work out a solution?

Thanks,
Craig

Andrew

JW Player Support Agent  
1 rated :

Hi Craig,

I’m a product manager from JW Player. We’ll be in touch shortly!

andreaszanin

User  
0 rated :

Hello, you fix the problem? Because I still finding the error of some videos.

support

User  
0 rated :

This still isn't resolved.

ionelbonta

User  
0 rated :

I'm so frustrated. Vimeo HLS not played with JW. I see no willingness to both Vimeo and JW to fix this problem.

bw

User  
0 rated :

There is a related thread on the Vimeo forums (https://vimeo.com/forums/help/topic:274494). The final response from Vimeo support team on this matter is as follows:

***

Hi there,

Thank you for reporting this issue. Our engineers are aware that some recent, necessary changes (switching to relative URLs for our HLS playlists) are not correctly supported by several third-party players. This isn’t something we can resolve on our end, however, we are reaching out to these developers and offering assistance in getting the issue fixed. You may also wish to contact your player’s support services and encourage them to work on compatibility with Vimeo.

I apologize that I can’t offer a more immediate solution. If you have any further questions, please don’t hesitate to ask.
Sincerely,
Zena H

***

So... are there plans to update JW Player to support relative HLS URLs? If not we're going to need to look at an alternative third party player... :/

bw

User  
0 rated :

Can we get an update on this please? Does the 7.2.1 release today fix this issue?

dev

User  
1 rated :

On 7.2.2 this error still exists. Please fix this, so jwplayer will be able to play well with vimeo hls.

bradley worsfold

User  
0 rated :

Severely disappointed by the lack of an update on this from the JW Player team, we've heard nothing now since the 20th of August... 3 month! :/

Alex

JW Player Support Agent  
0 rated :

Hi, there.

My apologies for the amount of time you have been waiting on this. I’ve reached out to our Engineers for an update and they have told me that this issue will not be resolved until we switch over to HTML5 playback of HLS streams, which is on the roadmap for sometime in Q1 of 2016. The reason for this is because the HLS stream you are providing utilizes 302 redirects and Flash Player does not support them for security reasons.

Please let me know if you need any more help or have any other questions.

Thank you!

bradley worsfold

User  
0 rated :

Thanks for the response Alex. Much appreciated. :)

Alex

JW Player Support Agent  
0 rated :

Not a problem, Bradley!

bw

User  
0 rated :

Hi all, just to let you know we solved this issue by pre-parsing the HLS URL in PHP before embedding the JW Player component:

https://gist.github.com/nathanpitman/5f59edd56715c5f4f68d

Hope this helps someone else! :)

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