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Windows 10 jwplayer 7 Issues


Help me figure out why video rendering is not working correctly it gets blotchy and why both videos don't play on chrome but play on edge browser

None of these issues exist on 6.12 using chrome w/ Flash player or using mac and android devices video quality is flawless.

Example Page.

http://shomicrave.tv/jwplayer2/


15 Community Answers

fs1006

User  
-2 rated :

correction why Live doesn't work on chrome vod works

mark

User  
1 rated :

You are using JW Player 7 FREE version that does not support HLS

mark

User  
1 rated :

Except you will notice that the second player renders in HTML 5 mode even though you have Flash Primary
This is because Edge browser supports HLS in HTML and so therefore ,since if rendered in Flash you would not be able to play HLS because the license does not support HLS, then it plays in HTML5 mode. This is why Chrome wont play it because Chrome only supports HLS in Flash.

When Chrome and Firefox catch up to Edge browser, things could get interesting for JW Player.

fs1006

User  
-1 rated :

ahh ok makes sense well i would have premium player but support hasn't upgraded my account yet..

But have u noticed in edge browser the live content is blotchy?
was even blotchy with 6.12 player on edge browser

fs1006

User  
1 rated :

I have fixed the vod on test feedsas i was using mp4 file directly now as u can see video rendering on edge sucks

mark

User  
0 rated :

It is blotchy for only the first 10 seconds. THIS IS NORMAL with most adaptive bitrate streams like HLS. Because the player starts with the lowest quality stream first to make sure playback is not interrupted and then tests the connection speed and CPU power to find what quality levels wold be appropriate. Then when the chunk has finished it switches to the highest quality level that is playable under the conditions. This happens at a frequency that is determined by the length of the chunks. So therefore, if your chunks are 10 seconds it will play for 10 seconds at low quality before changing up. If you were to change the chunk time to 3 seconds it would only be low quality for 3 seconds.
The above has nothing to do with being viewed on the Edge browser

fs1006

User  
0 rated :

well to debunk that my video's are not adaptive bitrate only live and this doesn't happen on any of my mac's or pc's or ipads so ur incorrect this is new edge / jw problem

fs1006

User  
0 rated :

6.12 and 7 have the issue on edge player.. no such issues on safari on mac live / vod u can confirm this by watching on a mac if u so please :)

mark

User  
0 rated :

This is your code and I can clearly see that you are using HLS

<script type='text/javascript'>
var playerInstance = jwplayer("myElement");
playerInstance.setup({
playlist: [{
sources: [{
file: "http://shomistream.hidens.com:80/vod/mp4:Tiesto.mp4/playlist.m3u8"
}]
}],
primary: "flash"
});

var playerInstance2 = jwplayer("myElement2");
playerInstance2.setup({
playlist: [{
sources: [{
file: 'http://shomistream.hidens.com:80/720p/ngrp:slctv_all/playlist.m3u8'
},{
file: 'http://shomistream.hidens.com:1935/720p/ngrp:slctv_all/manifest.f4m'
}],
rtmp: {
securetoken: '85fd7gsdkjgfg68sch87'
}
}],
primary: "flash"
});

</script>

mark

User  
0 rated :

How can you say this is not adaptive

Look at this HLS file

http://shomistream.hidens.com/720p/ngrp:slctv_all/playlist.m3u8

If you download it will show you 3 variant streams

#EXTM3U
#EXT-X-VERSION:3
#EXT-X-STREAM-INF:BANDWIDTH=4292608,CODECS="avc1.66.31,mp4a.40.2",RESOLUTION=1280x720
chunklist_w1578776655_b4292608.m3u8
#EXT-X-STREAM-INF:BANDWIDTH=394608,CODECS="avc1.77.30,mp4a.40.2",RESOLUTION=640x360
chunklist_w1578776655_b376608.m3u8
#EXT-X-STREAM-INF:BANDWIDTH=1076608,CODECS="avc1.66.31,mp4a.40.2",RESOLUTION=426x240
chunklist_w1578776655_b996608.m3u8

fs1006

User  
0 rated :

still doesn't answer why it works flawless on mac and android devices :D

mark

User  
0 rated :

Mate I am telling you it works flawlessly on Windows 10

fs1006

User  
0 rated :

hmm maybe its just my pc'c then ill wait till its fully up and jw gives me my premium key :)

mark

User  
0 rated :

you're welcome

Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for contacting the support team. We see that you are having issues with your HLS stream. Is there any additional information we can provide. I see Mark has been very helpful. Also, you mentioned that you are awaiting your Premium key. Have you purchased the premium service and have yet to gain access?

Randy

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