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Windows 10 Official release issue


So on 1 laptop i have insider edition and on this laptop i just upgraded to official release.. and no streams or vod work with edge browser i just get Error loading media file could not be played. but it works on insider edition.. care to explain why?

BTW this is both jwplayer 7 Free Version and 6.12 Premium

12 Community Answers

Todd

JW Player Support Agent  
-2 rated :

I have not personally tested Edge or Windows 10 yet, so I’ll look for a VM from Microsoft.

What types of videos are you trying to play? I would expect MP4s to work natively, but our player might need to use the Flash plugin to play HLS content.

mark

User  
0 rated :

DASH does not work in JW Player 7 when you use the cloud based player - it's a known issue and will be fixed soon.
The Beta program should have run longer and only released after Windows 10 was released

mark

User  
0 rated :

I noticed also that HVEC ( H265 in mp4) was working on the Insider Preview but not on the release version of Windows 10.

mark

User  
0 rated :

I just tested HLS in Edge Windows 10 release. It works OK but there is some tinkering needed as the players skin is very choppy and flashes for the first few seconds before it sets itself on the right stream.



fs1006

User  
0 rated :

you guys might wanna jump on windows 10 and see how the player renders the video no such issues on android devices so cant blame the content its the actual players problem you cant roll out new players without actually testing them on windows 10...

mark

User  
-1 rated :

To be fair,fs1006 you might want to provide a link so that someone else with Windows 10 can confirm?
I have already said HLS is working, DASH is working if you use the self hosted player and MP4's work fine.

Yes, Windows 10 release Edge browser has rendered a little bit different, I see a gap in the main toolbar that wasn't there before.

fs1006

User  
0 rated :

well i have 4 machines with windows 10 and gap is not the issue blotchy picture is the issue that only exists on win 10

http://support.jwplayer.com/customer/portal/questions/13048132-windows-1-jwplayer-7-issues

i put a link on that to player

mark

User  
0 rated :

You are using JW Player 7 FREE version that does not support HLS

fs1006

User  
0 rated :

free version isn't a reason for video to be bad on edge player lol nice try tho

gordon

User  
0 rated :

Cannot get JW Player to work in Microsoft Edge - used to work prior to Microsoft 10 update and still works on all Browsers, Chrome, Opera, Safari and Firefox but not on Edge please advise linke here:
http://www.epnet.co.za/temp/sastate.htm

dmarsh26

User  
0 rated :

Cant play stream here on Windows 10, worked fine on Windows 7.

http://www.tvguide.co.uk/tv-stream/?ch=bbc+3

Todd

JW Player Support Agent  
0 rated :

We have an HLS video and a player not set to use Flash over at http://support.jwplayer.com/customer/portal/articles/1430261-aes-content-protection

We have verified that this video plays back in Windows 10 / Edge on our side. Please test this on your side and let me know if this video plays in HTML5 mode for you.

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