JWPlayer 7 not work in Firefox on Linux

sistemas — Jul 28, 2015 03:15PM EDT

JWPlayer 7 not work in Firefox on Linux.

16 Community Answers

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MisterNeutron

User

Jul 28, 2015 03:49PM EDT 1 rated :

I think you're going to have to give us a bit more to go on than that. How about a link to your site? How about a description of what "not work" actually means - error message, for example?

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Todd

JW Player Support Agent

Jul 31, 2015 09:32AM EDT 2 rated :

What types of videos are you trying to play? Do you have Flash installed?

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rik

User

Aug 04, 2015 07:54AM EDT 4 rated :

Hi,

we have also problems with Linux desktop and JW 7. I have already sent an email with details.

But our main problem is, that HLS does not play on Linux. The JW 7 player says: 'Error loading player: No playable sources found'

We would expect that the Flash player should be loaded, and play the HLS. But it doesn't

Kind regards
Joshua

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eng

User

Aug 10, 2015 07:23PM EDT 3 rated :

I'm also having this issue with firefox ONLY on linux (Ubuntu 14.04).

Even going to http://www.jwplayer.com/ and trying to view the video there fails.

I don't see any errors there in the console (except for TypeError: jwplayer(...).setup is not a function, but the same happens in chrome too)

It seems like something is silently failing

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Todd

JW Player Support Agent

Aug 13, 2015 08:35AM EDT -12 rated :

I was researching this a little more, and I see that Adobe recommends using Chrome on Linux for the best possible Flash support. I also checked with our Engineering team and they said they will get JW 7 working on Linux, but no release date has been announced.

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m.donay

User

Aug 31, 2015 07:01AM EDT 3 rated :

This is a show-stopper for us. We will not be able to use JWP 7 until this is fixed. (HLS livestreaming FF@Linux). Waiting for a fix announcement.

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technik

User

Aug 31, 2015 07:10AM EDT 2 rated :

(2nd try to submit a reply)
This is a show-stopper for uns, we're not able to use JWP 7 until this is fixed. Any updates?

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dhrubaster

User

Sep 01, 2015 06:32AM EDT 0 rated :

Among the two linux machines, one is working find with all players including jwplayer both in the jw site homepage and on our product. However, jw is not working on its homepage itself in the second machine. But in the second machine, all other players are working fine.

Console says setup is not a function.

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info

User

Sep 11, 2015 03:14PM EDT 2 rated :

Same here, Firefox on Linux with the newest version of Flash (11.2.202.508) can't load the flash version of JW Player7. Chromium with PepperFlash is working fine (tested with v16.0.0.257 and v18.0.0.233).

I'm also waiting for this bug to be fixed before migration to JW Player7.

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nathan.kadish

User

Oct 28, 2015 05:43PM EDT 0 rated :

I too, would like to know. I currently cannot get my Wowza sources to play on Iceweasel nor Chromium in Debian Linux (jessie).
Tried with both flashplayer-nonfree and the official flash deb package from adobe. Error Loading Player: no playable sources found.

Plus, I thought JWPlayer worked in HTML5 when flash is unavailable.

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nathan.kadish

User

Oct 28, 2015 05:47PM EDT 0 rated :

correction - DOES work in Chromium (with pepperflash), but NOT iceweasel.

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jon

User

Jan 08, 2016 12:29PM EST 0 rated :

This is an issue for us as well. Most linux users use firefox and our site is completely broken for them.

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eng

User

Mar 25, 2016 04:48PM EDT 0 rated :

Just tried this again with 7.3.5 and it seems to work now!

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Ye

User

Apr 04, 2016 11:32PM EDT 0 rated :

7.3.6 - still not working

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Todd

JW Player Support Agent

Apr 05, 2016 11:02AM EDT 1 rated :

Which distros of Linux are you guys using? You may need to install some additional libraries to get support for certain HTML5 video formats. There may also a few configuration changes needed:
http://www.linuxveda.com/2015/04/02/enable-mse-native-html5-support-firefox-linux/

For Flash videos: Does other Flash content work?

For HTML5 videos: If your videos load in native HTML5 <video> tags, I would expect them to work in our player as well. I would also expect that pointing directly to the video URL in the address bar would play the video directly in the browser.

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Todd

JW Player Support Agent

Apr 05, 2016 11:29AM EDT 0 rated :

I checked with a few folks in the office that use Linux and here’s what I found out:

The video at https://www.jwplayer.com/ is working correctly in:
Firefox 45.0 on Linux Mint 17.2 Rafaela
Firefox 45 with Flash 11.2 on Ubuntu 15.10

but it is not playing correctly in Firefox 45.0.1 on Fedora 23 without Flash

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