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File not found error and .htaccess


I am using Jw 6 and it is working fine for me and most of the visitors. But once in a while, visitors said they saw "error loading media: file not found". One time, a visitor sent me a screenshot with that error. So, I asked him to clear the browser's cache and cookies, as soon as he did that, problem solved right away.

My question is how I can prevent that issue. Should I add following code in .htaccess file? Will it help?

AddType video/mp4 .mp4 .m4v

I am using mp4 files for all videos.


2 Community Answers


0 rated :

An incorrect MIME type wouldn't cause a "file not found" error - it would produce something like "no playable sources found." So, there's no point in tinkering with .htaccess to set the MIME type.

A simple "file not found" would indicate an intermittent server failure. I'm not sure why clearing cache and/or cookies would make any difference.


JW Player Support Agent  
0 rated :


Do you happen to have a sample link that we can take a look at?


Randy Le’Moine, Web Support Engineer, JW Player

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