File not found error and .htaccess

kmnaing — Jul 23, 2015 02:25PM EDT

Hi,

I am using Jw 6 and it is working fine for me and most of the visitors. But once in a while, visitors said they saw "error loading media: file not found". One time, a visitor sent me a screenshot with that error. So, I asked him to clear the browser's cache and cookies, as soon as he did that, problem solved right away.

My question is how I can prevent that issue. Should I add following code in .htaccess file? Will it help?

AddType video/mp4 .mp4 .m4v

I am using mp4 files for all videos.

Thanks.

2 Community Answers

Up Down

MisterNeutron

User

Jul 23, 2015 05:06PM EDT 0 rated :

An incorrect MIME type wouldn't cause a "file not found" error - it would produce something like "no playable sources found." So, there's no point in tinkering with .htaccess to set the MIME type.

A simple "file not found" would indicate an intermittent server failure. I'm not sure why clearing cache and/or cookies would make any difference.

Up Down

Randy

JW Player Support Agent

Jul 29, 2015 01:48PM EDT 0 rated :

Hello,

Do you happen to have a sample link that we can take a look at?

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

This question has received the maximum number of answers.